Welcome to Cheap Blade Spray Store’s FAQ section. We’ve compiled answers to the most common questions about our professional outdoor power tools, delivery services, and customer support. If you can’t find what you’re looking for, our team is always ready to help at [email protected].

About Our Products

What types of outdoor power tools do you sell?
We specialise in professional-grade outdoor power equipment including:
  • Brushcutters & Strimmers
  • Chainsaws
  • Hedge Trimmers
  • Lawn & Garden Maintenance tools
  • Lawn Mowers
  • Pressure Washers
Are your products suitable for professional use?
Absolutely! We stock professional-grade equipment designed for both serious gardeners and landscaping professionals. Our range includes trusted brands that meet the demands of commercial use.
Do you offer spare parts or accessories?
Currently, we focus on complete units of outdoor power equipment. For specific accessory inquiries, please contact our support team.

Ordering & Payment

What payment methods do you accept?
We accept all major payment cards including Visa, MasterCard and JCB, as well as PayPal for secure online transactions.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change my order after payment?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 business days), so prompt contact is essential.

Shipping & Delivery

What are your shipping options?
We offer two reliable shipping methods:
  1. Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
  2. Free Shipping: Via EMS for orders over £50, delivered in 15-25 days after dispatch
How long does delivery take?
After processing your order (1-2 business days):
  • Standard Shipping: 10-15 days after dispatch
  • Free Shipping: 15-25 days after dispatch
These times may vary slightly depending on your location and customs processing.
Do you ship worldwide?
We ship to most global destinations, excluding some Asian and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
Can I track my order?
Yes! For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking information. For Free Shipping (EMS), basic tracking is available. You’ll receive your tracking number by email once your order is dispatched from our Perth warehouse.
What if I’m not home when delivery is attempted?
Our carriers require a signature for delivery. If you’re unavailable, they’ll typically leave a card with instructions for rescheduling or collecting your package.

Returns & Warranty

What is your return policy?
We offer a 15-day return period from the date of receipt. Items must be unused, in original packaging with all accessories. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider.
Do your products come with a warranty?
Yes, all our professional outdoor power tools come with manufacturer’s warranties. Specific warranty terms vary by product – please check individual product pages or contact us for details.

Customer Support

How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We aim to respond to all inquiries within 24 business hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Cheap Blade Spray Store is based at:
85 Ruthvenfield Rd, Perth, GB PH4L 3QT
Please note this is our operational address – all customer service is handled via email.

Didn’t find your answer here? Our knowledgeable team is ready to assist with any questions about our professional outdoor power tools. Email us at [email protected] and we’ll get back to you promptly.

Ready to upgrade your outdoor equipment? Browse our professional-grade tools today!